As Dekolte.com.tr, we work diligently to ensure that our customers receive their ordered products in the safest, fastest, and most seamless way. All steps from the preparation of your evening gowns to delivery are explained in detail below.

1. Order Preparation and Processing

Order confirmation and preparation time: All orders with confirmed payment are transferred to our warehouse and processed within 1 to 3 business days before being dispatched.

Quality control: Since our evening gowns are special products, each order goes through a strict quality control process before shipment. Stitching, fabric, accessories, and details are carefully checked to ensure perfection.

Dekolte Ribbon security tag: Each dress is delivered with a “Dekolte Ribbon” security tag, designed to reduce the risk of post-use returns and ensure hygiene. This ribbon does not prevent trying on the dress and guarantees product safety during delivery.

Busy periods: During public holidays, campaigns, or special discount periods, the preparation process may take longer. In such cases, our customers will be informed via email or SMS.

2. Shipping Company and Dispatch

Partner carriers: All shipments are made through our contracted cargo companies that provide reliable service with a wide delivery network.

Shipping notification: Once your order has been dispatched, your tracking number will be sent to your registered email address and/or mobile phone. You can easily track your package via the shipping company’s website or mobile app.

Shipping fees and promotions: Shipping fees are displayed during the checkout process. Free shipping promotions may be offered for certain order amounts or periods, which will be clearly announced on our website.

3. Delivery Time and Address

Standard delivery time: After dispatch, the delivery time generally varies between 4 to 7 business days.

Accurate address details: To ensure fast and smooth delivery, it is important to provide correct and complete address, name, and contact details during the order process. Dekolte.com.tr cannot be held responsible for delays caused by incorrect or incomplete information.

ID verification at delivery: For security reasons, the shipping company may request ID verification from the recipient at delivery. If the recipient is not available, the identity of the authorized person receiving the order may also be verified.

4. Delivery Issues and Force Majeure

Recipient not available: If the recipient is not present at the delivery address, the shipping company usually makes a second attempt or leaves the package at the nearest branch. In such cases, the customer will be notified.

Force majeure: In cases beyond our control, such as natural disasters, pandemics, severe weather conditions, public holidays, or carrier-related delays, delivery times may be extended. Customers will be informed in these situations.

Damaged packages: If the package appears damaged during delivery, a report should be prepared in the presence of the courier. Customers should immediately contact us at [email protected] or through our customer service.

5. International Shipping

Dekolte.com.tr delivers orders both within Turkey and internationally.

Domestic deliveries are completed within an average of 4–7 business days via contracted cargo companies.

International deliveries depend on the destination country, customs procedures, and the operational conditions of the carrier. Average delivery time may vary between 7–15 business days.

Customs duties, import charges, and additional fees that may arise in international shipments are the responsibility of the recipient according to the legislation of the destination country. These costs are not included in the order total.

All international shipments are carried out securely via contracted international cargo companies, and the tracking number is shared with the customer.

6. Frequently Asked Questions (FAQ)

When will my order be shipped? Within 1–3 business days after your payment is confirmed.

How much is the shipping fee? It depends on your order amount, promotions, and delivery address. The exact fee is displayed at checkout.

My order is delayed, what should I do? You can track the process with your tracking number or contact us for assistance.